Industry 03
Maintenance requests triaged, applications screened, tenants answered around the clock.
The Problem
Property management is a queue that never empties. Maintenance requests, the same six tenant questions, applications, renewals, owner reporting — all of it arriving at once, most of it repetitive, and the cost of a slow reply measured in vacancy and goodwill.
A normal day
Forty messages, thirty of which are variations on the same handful of questions. A leak that needed a plumber called two hours ago. An application sitting unscreened because it takes twenty minutes and there are nine of them. An owner asking for a report that means opening four systems.
What We’d Build
Requests categorised by urgency, the right vendor notified, the tenant told what happens next — instead of everything waiting for someone to read the inbox.
Rent dates, lease terms, policies, how to report a problem. The repetitive ones handled around the clock, the unusual ones escalated to a person.
Documents read and checked against your criteria, applied the same way every time, with the decision left to you.
Lease expiries tracked and renewal conversations started early, rather than noticed in the last two weeks.
Your Existing Tools
Businesses in this industry usually run on some combination of these:
We build around what you already use rather than asking you to move. What’s possible depends on what each product allows, so we check before promising it — and say so plainly when something can’t be done cleanly.
How We’d Do It
Start Here
Common Questions
It can apply the rules you write — a described leak or a no-heat call in winter routed as urgent, a squeaky door not. You define the categories; it applies them consistently, which is more than a tired person at 6pm reliably does.
They get answered immediately instead of tomorrow. The things that genuinely need judgement still reach a person — they just reach them with the routine noise already cleared.
It stays in your systems. We build around the software you already use rather than copying resident data somewhere new, and anything we do build is yours.
Next Step
A free consultation — we'll look at where your team's time actually goes and show you exactly what we'd automate first. No pressure, no jargon.
Free consultation · a reply within one business day · no pressure, no jargon