Use Case 01
AI LEADFOLLOW-UP
Every enquiry answered in seconds, qualified, and booked — including the ones that arrive at 9pm.
The Job
Most work is not lost on price. It is lost on the four hours it took to reply, by which point the customer has already spoken to somebody else. Lead follow-up automation closes that gap: every enquiry gets a real reply within seconds, the qualifying questions get asked, and the job gets booked — at any hour, without anyone sitting on the inbox.
What actually happens now
An enquiry arrives at 9pm on a Friday. Nobody sees it until Monday. By Monday the customer has called two competitors and booked whoever picked up. Meanwhile three quotes from last week have gone quiet and nobody has chased them, because chasing is the first thing that falls off when the week gets busy. Both of these are timing problems, not selling problems.
What It Does
The parts worth handing over.
Replies in seconds, in your voice
A real answer to what they actually asked, not an autoresponder saying somebody will be in touch. The difference decides whether they keep looking.
Asks what you would have asked
The address, the scope, the timescale, whether they own the property — whatever you always end up asking on the first call. By the time a person picks it up the enquiry is already qualified.
Books it into the calendar that is actually current
Offers slots that are genuinely free, writes the appointment, and confirms it — rather than proposing times somebody then has to rearrange.
Chases what has gone quiet
Quotes nobody replied to, follow-ups nobody remembered. On a schedule, escalating sensibly, without anyone having to keep a mental list.
What It Touches
This kind of work usually has to reach some combination of these:
- Your website forms
- Email and SMS
- Google Business Profile messages
- Your CRM
- Your calendar
- Job management software
Naming a product here means it is the kind of system this work connects to — not that a finished connector is sitting on a shelf. What is possible depends on what your specific account and plan allow, so we check that before quoting rather than after.
Where We Stop
It does not set your prices and it does not promise a date you cannot hit. Anything unusual — a complaint, a job outside your normal scope, a customer who is clearly upset — goes to a person immediately rather than being smoothed over by software.
Free consultation. A reply within one business day.
The Services Behind This
How we’d build it.
Where this comes up most
Common Questions
What people ask about this.
They should never be misled about it, and we build it to say so if asked. In practice what customers react to is getting a useful, accurate answer immediately instead of waiting two days — that is the thing they notice.
It hands off to a person rather than guessing. That rule is set explicitly when we build it, and it is the single most important part of the configuration — an automation that bluffs costs you more than one that escalates.
Web forms, email and SMS are the straightforward ones. Phone is possible but depends on your setup, so it is something we look at specifically rather than promise in advance.
Lead response is usually the fastest thing to put live, because it touches few systems and the success test is obvious. Something spanning several tools takes longer. You get a real timeline in the proposal before anything starts.
Next Step
What could you stop doing by hand?
A free consultation — we'll look at where your team's time actually goes and show you exactly what we'd automate first. No pressure, no jargon.
Free consultation · a reply within one business day · no pressure, no jargon